EVP, Chief of Staff to Chairman/CEO
Akiko Takahashi’s career has taken her in a number of different directions in Asia, Japan and the US. These have included luxury fashion retail, financial institutions, hospitality consulting, luxury hotels, entertainment and gaming. Currently, she is the EVP and Chief of Staff to
to the chairman and CEO of MELCO, an award-winning owner, developer and operator of luxury integrated resorts.
At Melco, one of the largest gaming companies in the world, she has led the hiring, training and pre-opening of three resorts, each requiring 5,000 to 7,000 employees. She works closely with the board’s compensation committee, in regards to the board director, CEO, executive remuneration and rewards, and corporate governance issues. Her portfolio includes strategic internal communication, service culture and CSR, for which the company has won a number of best CSR awards.
Her luxury fashion retail experience includes the full spectrum of store management, buying, training, HR, and the opening of multiple stores.
Her luxury hospitality experience includes leading the training for Halekulani Hotel soon after its opening; and being Global CHRO for Shangri-La Hotels Group, headquartered in Hong Kong – her primary focus being creating an aligned service culture through customer research, service measurement, leadership development, employee engagement, customised training around service values, and the implementation of a balanced scorecard.